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» Terms And Conditions

Flower arrangements shown on our website are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.

If ordered flowers/cake/fruits/sweets are not available in the respective city or town, we shall deliver available best quality flowers/cake/fruits/sweets of equal value according to our substitution policy.

In case of flowers, cakes, fruits & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.

If you are not willing to disclose your identity to the recipient and want to send the order as anonymous/surprise, we will do that however if recipient refuse to accept the order in this case the order will be chargeable to you no refund will be given and next time delivery will not be possible in any case.

Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.

No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery / non delivery.

The owner of the site retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of Court at New Delhi, India only.

In case no date of delivery is mentioned along with order, we shall deliver / dispatch within 24 hours.

Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.

All products as depicted on this website (as may be varied from time to time) are subject to availability.

In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

Certain flowers and plants may be delivered in "bud" to ensure longer life.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.

By clicking on the 'Place Order' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on flowersgiftsindia website.

Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.

We will not consider ourselves bound by a contract with you in any given situation.

All orders will be delivered during the working day between 9:00 am and 7:00 pm

In case of a delivery not possible on public holidays or local restriction, orders will be delivered on next working day.

To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

If, for any reason, you wish to change or cancel your order you can do so by calling +91 9650878488 (9 am to 7 pm only) or email contact@flowersgiftsindia.com.

Please give at least 24 hours notice before the requested delivery date.

Order cannot be canceled or modified within 24 hrs from delivery date.

During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However please be assured that our team is working hard to get your orders delivered as soon as possible.

If the recipient is not found at home / office, your gift will be delivered to neighbour, or security. At reception (in case of office). Your order will be considered as delivered and we will not be responsible for any damage or loss of items.

If recipient's number is incorrect, not responding, or not available, the delivery may not be possible and as such the recipient must collect the order from our delivery center within 24 hrs from scheduled delivery time.

If for any reason, the delivery is "refused by recipient", the order will be considered as delivery attempted and no refund / change of order is acceptable in this case. We however will try our best to convince the recipient for accepting delivery.

A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer; we are not liable for any loss or claim beyond the amount actually paid by customer.

Team FGI works very hard to deliver finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best.

In rare case of service failure or quality complaint, you can write an email to contact@flowersgiftsindia.com and our team will respond you within 8-12 working hours.

Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.

While we really understand "Message on Card" and "Message on Cake" is extremely important to be accompanied with flowers and gifts. However due to large number of complexities, we unfortunately do not guarantee the accuracy and delivery of such messages. It goes without saying that every possible care and attention is taken to ensure we do not miss on these messages, however we will not take any guarantee about spelling mistakes or missing message on cake. What's good here is, that it is very rare that we miss on these messages. And in such case, usually our team makes an effort to put things right by apologizing to recipient and also sending complimentary flowers when possible. Please co-operate.

Flowersgiftsindia.com provides its services subject to the following terms, conditions, and provisions ("Terms and Conditions"). By accessing, viewing, or using this site, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions

In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and FlowersGiftsIndia as a result of these Terms and Conditions or your use of this site. The waiver by FlowersGiftsIndia of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.

Flowersgiftsindia.com reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.

FlowersGiftsIndia.com Customer Service Desk

In the event that you are not satisfied with our service, any complaints or suggestions should be addressed to:
Email us: contact@flowersgiftsindia.com
Call us: +91 9711870966 (9 am – 7 pm ) IST only.
Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

 
 
Order placed before 3PM (IST) can be delivered same day!!
 
 
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